Communications Challenge

Communication Challenge Handouts

Day 1 - Overcoming Fear Day 2 - The 7 C's Day 3 - Emotional Intelligence Day 4 - Communication Etiquette Day 4 - Communication Etiquette (Sample Email)Day 5 - Difficult Conversations Day 6 - Communication-Values-Culture Day 7 - Developing and Protecting the CVWD Brand

Day 4: Communication Etiquette: Different Ways to Communicate and When and How to Use Them Best

March 8, 2021

Day 4: Communication Etiquette: Different ways to communicate and when and how to use them best.Day 4: Communication Challenge Day 4 (response email)

Comments

I also believe that a complete conversation can be lost in a text or email. A true phone call is always the best unfortunately we live in a fast paced world and this is not always possible.

Dennis

March, 9 2021 3:52PM

I agree with Jayson that a text or email can be lost in translation. If it's possible, I think phone calls are always the best form of communication other than of face to face.

Adam

March, 9 2021 3:22PM

good job looney tunes in the email. another con to writing an email is things can get lost in translation and miss interpreted as well with text messages too

Jaysen

March, 9 2021 3:03PM

Me personally would call the customer back first and see if we can resolve it. Also, The emails amongst co-workers shouldn't have included the customer. Always double check your cc and bcc's. You can reply professionally and state we are looking into the issue.

Tessa

March, 9 2021 2:52PM

This article is a good example of how to handle different responses. Thanks

Dave S.

March, 9 2021 8:24AM

I agree with all the great comments. I also think a meeting in person may have been a good option for the initial inquiry. If an issue is too complicated or controversial to discuss through an email chain, then just meet. However, in some cases there may be a benefit to document the communication (via email). Thanks for everyone's comments.

Nem

March, 9 2021 8:23AM

Good article on ways to communicate and good discussion on when to have a face to face or just an email will do.

David G.

March, 9 2021 7:25AM

Humor at the customer's expense is very unprofessional and a detailed email account of steps taken to fix the issue and a phone call could be warranted if the customer is upset enough.

David I.

March, 8 2021 3:58PM

I think that the email should have been more professional in that matter when responding back.

Alex

March, 8 2021 3:55PM

No matter what the situation is, you should always stay professional and take every complaint with a serious manner.

Siaki

March, 8 2021 3:46PM

The response to the complaining customer could have been better communicated with a call back and or the use of a more professional response.

Wayne

March, 8 2021 3:38PM

There was a lot of language that I wouldn't find acceptable in a situation like this. There are no need for jokes when it comes to a customer complaint even more so when there was potential for physical harm. I would want to resolve the issue as soon as possible and make the customer happy.

Jonathan

March, 8 2021 3:25PM

I agree that a phone call would have been better. Also being more aware of the situation and sensitivity required would have been helpful. A customer had a serious complaint but was included on an e-mail where "hahaha" was commented.

Darlene

March, 8 2021 2:21PM

Keep sarcasm out of company business and please be aware of whom your responding to. cc & bcc

Kellen

March, 8 2021 1:51PM

A phone call to Mr. Wile E. Coyote would have been nice if would have provided one.

Raymond

March, 8 2021 1:09PM

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